Configuration Item Life Cycle - Equipment Racks

A code representing the standard abbreviation for the data center or computer room in which the rack is located. All data centers and computer rooms have a unique identifier. See the list below for acceptable data center codes.

A code indicating the space identified for the room or area where the rack is located. If the zone has a room number that defines the entire zone then that room number should be used. If the rack is located in a room that is divided into several smaller areas then use a code that indicates in which area in the room the rack is located. A zone may also be a row of racks installed in a physical location, a group of racks being used for a common purpose, etc. See below for a list of valid zone codes when a room number is not an appropriate choice to indicate the zone.

An identifier that is unique to the rack within the data center and zone where the rack is located. The identifier can be any combination of characters, numbers, or symbols but should be kept fairly simple in order to keep the complete rack name easy to manage.

OITDC

OIT Data Center at Engineering Gateway

SLDC

Science Library Data Center

SSP

Secure Server area in the OIT Data Center at Engineering Gateway

CORE

Core Server area in the OIT Data Center at Engineering Gateway

Phase 1:Rack Sourced & Acquired

This phase covers the original requirements definition, sizing, sourcing, and acquisition of the equipment rack. This phase ends when the rack is ready to be installed and used for production.

If ServiceNow will be used to track incidents, changes, or task assignments while the rack is being acquired and installed then a CI will be required. Otherwise, a CI is not required until the rack is ready for use.

Phase 2: Rack Deployed

When the client is satisfied that the rack meets all the initial requirements and OIT determines that it is ready to begin installing equipment in the rack, the rack is installed in an appropriate environment. This phase ends when the equipment rack is ready to be used for its intended purpose.

A Configuration Item Management Form is submitted by a member of the data center support team and the new CI will be added to the CMDB by the CMDB Administration Team.

Phase 3: Rack in Service & Maintained

This phase represents the useful production life of the hardware. Throughout this phase, the rack will undergo periodic maintenance, failures, and fixes. At some point, the rack will no longer be needed and plans need to be made to deinstall it. This phase ends when the rack is no longer being used and is ready for disposal.

Ongoing adjustments to the Status, State, and other fields in the CI record are made as needed by a member of the team supporting the equipment rack.

Phase 4: Rack Retired

When the equipment rack is no longer needed, either because it is being replaced by something newer or it no longer serves any useful function, it is retired.

The Status and State are updated by a member of the team supporting the rack to reflect the fact that it is no longer operational and has been retired. At the same time, the rack name in the CI is modified to include a prefix of RETIRED to make it obvious in listings and searches that it is no longer in service. Under no circumstances should a CI ever be deleted from the CMDB. Deleting a CI record will make it impossible to trace the history of the software and any activity documented by incidents and change requests.

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