Basic ServiceNow

Overview

ServiceNow is a very powerful IT Service Management platform, and OIT has developed its SN instance extensively to meet the organization's needs. While there are many guides written on different aspects of SN usage, the guides below offer some basic functionality explanations, along with some tips and tricks. For an introduction to OIT's ServiceNow instance and ServiceNow as a platform, read through the Introduction to ServiceNow guide.

Guides

• Introduction to ServiceNow
• Navigation in ServiceNow
• Your Banner
  • ServiceNow Settings
  • Turn All Notifications On/Off
  • Create a New Notification Channel
  • Create a Personal Notification
  • Edit Existing Notifications
• Using Lists
• Task Search Options
• View Your Work
• View Your Group's Work
• View Your Approvals
• Respond to an Approval Request from Email
• Approval Response Opening in Browser Tab Fix
• Add a User to the Watch List
• Add a User to the Work Notes List
• Post Work Notes
• Export a Record List
• View a Record's Change History
• Manage Attachments
  • Download Attached Documents
  • Rename an Attached Document
  • Attach Documents to a Record
  • Remove an Attached Document
• OIT's Use Of ServiceNow

Revision History