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Overview

The Contract Management application provides OIT with a way to track, analyze, and maintain contracts like maintenance contracts, software licenses, leases, etc. All contracts follow a standard life-cycle and ServiceNow can automate the approval and contract life cycle processes. Use the guides listed below to manage and maintain contracts in ServiceNow.

Start with the Contract Life Cycle guide for a bird's eye view on the contract management process in ServiceNow and details on how ServiceNow updates contracts based on field conditions.

Contract Management Processes and Standards

• Contract Life Cycle
  
• Description Standards for Contracts
• Contract Management in ServiceNow Business Process - OIT Business Office
  
• *Pending* Contract Management in ServiceNow Business Process – UCI Procurement

Contract Actions

• Create a New Contract
• Adjust a Contract
• Extend a Contract
• Renew a Contract
• Cancel a Contract
• Approve or Reject a Contract Approval Request

Manage Supporting Information

• Edit Users Covered Under a Contract
• Edit Configuration Items Covered Under a Contract
• Edit the Terms and Conditions of a Contract
• Link a Contract to a Cloud Configuration Item

Contract Tables and Fields

• Contract Models
• Contract States
• Contract Substates
• Contract Fields

Electronic Purchase Orders (EPOs)

• Electronic Purchase Orders (EPOs)
• Submit an Electronic Purchase Order (EPO)
• Approve or Reject an Electronic Purchase Order (EPO)

Revision History