Incident States

GUIDE STATUS: PUBLISHED

State	Function
New	New incident. Needs to be assigned to someone.
Active	Solutions for incidents are being worked on.
Awaiting Problem	Waiting for problem to emerge internally.
Awaiting User Info	Waiting for caller to respond with more information.
Awaiting Evidence	Waiting for potential fix to be verified as proper solution. ⚠️ Not waiting for user, waiting for internal evidence.
Resolved	Issue has been resolved. Caller confirms fix. Solution found.
Closed	Caller agrees for incident to be closed.

Updated By	Date	Notes
Alexander Braxton Awest	04 Dec 2019	Approved and published.
Alexander Braxton Awest	13 Nov 2019	In review
Alexander Braxton Awest	16 Oct 2019	Initial Creation and first draft complete.

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