GUIDE STATUS: PUBLISHED

Overview

On occasion, it is necessary to add a non-UCI caller to the watchlist on a record, whether it is an incident, project, or another record. This guide describes the proper way to add a non-UCI caller to the watchlist so that they get notifications relating to the record as well. An incident record is used as an example below.

Adding a Non-UCI Caller

Navigate to the record you wish to add a non-UCI caller to the watchlist on (for this example, an open incident record).
Navigate to the Notes tab.
Click on the padlock icon next to Watch list to unlock editing.
Add the caller's email address into the Enter email address field. Click on the email icon to add the email to the watch list.

⚠️ CAUTION: Additional comments will be visible to the caller from now on. Make sure to use Work notes if notes should remain hidden from caller.

Update Log

Updated By	Date	Notes
Michael Anthony Waara	13 Jan 2020	Approved by Preston Orwig. Available for OIT use.
Michael Anthony Waara	13 Dec 2019	Removed specific commentary, updated screenshots and formatted page for clarity, implemented revisions suggested by Preston Orwig.
Alexander Braxton Awest	13 Nov 2019	In review.
Alexander Braxton Awest	28 Oct 2019	Initial Creation and first draft complete.

Browser not supported