Assign an Incident

GUIDE STATUS: PUBLISHED 

1. Navigate to the incident record to be assigned.
   
   
   
   
2. Usually, an incident will be assigned to an Assignment group first.
3. If the Assignment group needs to be reassigned, or the field is empty, enter the appropriate group in the Assignment group field.
   
   
   
   
4. After the Assignment group is assigned, someone on that team will likely assign the incident to a specific person.
5. To assign the incident to a specific individual, fill out the Assigned to field with their name.
   
   
   
   
6. Finally, click Update to exit to the incident list, or Save to save your changes and remain editing the record.