Knowledge Base

Overview

The Knowledge Base is one of the primary sources for information involving anything OIT, ServiceNow, support, etc. There are really only three places any OIT staff should need to look for ServiceNow documentation: Confluence, ServiceNow (their official documentation), and the Knowledge Base. Also, anyone with access can create content in the Knowledge Base, so there is a wealth of information that can be searched through. Follow the guides below to explore some of its core functionality.

Guides

• Search for a Knowledge Base Article
• Edit Knowledge Base Article Roles
• Create a Knowledge Base Article
• Navigate to Your Knowledge Base Articles
• Navigate to the Knowledge Base