GUIDE STATUS: PUBLISHED

Overview

In general, the default for all knowledge base articles is that they are available to the public, but by following the guide below, you can limit which users can view an article based on the roles that are assigned to the article. For example, if an article should only be viewable by the Help Desk, you can assign the OIT Helpdesk role to the article to limit its visibility to the Help Desk.

Edit Knowledge Base Article Roles

Navigate to the knowledge article to be edited.
Click the edit roles icon.
Select roles from the left bucket, and click the right arrow to add the roles to your article.
Select roles on the right, and click the left arrow to remove the roles from your article.
Click Done when finished editing roles.

Update Log

Updated By	Date	Notes
Michael Anthony Waara	05 Aug 2020	Added background information on roles. Approved by Preston Orwig. Available for OIT use.
Michael Anthony Waara	15 May 2020	First draft complete. Pending review.

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