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GUIDE STATUS: 
Status
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titlePUBLISHED
 

Overview

Your banner is what resembles a navigation bar at the top of your page, no matter where you have navigated to in ServiceNow.

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It contains the following functions:

Navigating to Home - Your Dashboard

At any point in time, you can reach your dashboard by clicking on the UCI OIT logo in the upper left hand corner of your banner. This links home and will always redirect you.

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Profile Editing and Log Off

  1. Toggle the profile menu drop down by clicking on your name and profile picture in the upper right hand corner of the page.

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  2. You should see menu items. Click on profile in order to view/edit your profile information.
  3. Click the logout menu item to logout when you are done with your session.
  1. The search function is toggled by clicking the magnifying glass icon in the upper right hand corner of the page. 

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  2. Once the icon is selected, a search bar will appear. 

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  3. Type in your search criteria and hit enter.
  4. A global search in ServiceNow will begin. This is the highest level search you can perform, and your results will be comprised of all related records including Incidents, Knowledge Base articles, etc.
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Help Sidebar

  1. Click on the question mark icon.

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  2. A help sidebar with one option will open up. 
  3. Clicking help will show you the related information regarding the page that you are in (not instance specific articles like knowledge base).

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Preferences

You can change or customize your interface using preferences under your profile , take a look at the guide ServiceNow Settings.

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Navigation

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Update Log

Updated ByDateNotes
Approved by Chris Nelson. Available for OIT use.
Removed commentary and added screenshots for clarity.
 
Reviewed & Revisions Needed
Completed first draft.
 
Initial Creation.

Navigation

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Anusha Kethineni (Unlicensed) Updated the page with new UI screenshots