GUIDE STATUS:
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Overview
Your banner is what resembles a navigation bar at the top of your page, no matter where you have navigated to in ServiceNow.
It contains the following functions:
- Navigation to Home
- Profile Editing and Log Off
- Search
- Connect Sidebar
- Help Sidebar
- ServiceNow Settings
Navigating to Home - Your Dashboard
At any point in time, you can reach your dashboard by clicking on the UCI OIT logo in the upper left hand corner of your banner. This links home and will always redirect you.
Profile Editing and Log Off
- Toggle the profile menu drop down by clicking on your name and profile picture in the upper right hand corner of the page.
- You should see two menu items. Click on profile in order to view/edit your profile information.
- Click the logout menu item to logout when you are done with your session.
Search
- The search function is toggled by clicking the magnifying glass icon in the upper right hand corner of the page.
- Once the icon is selected, a search bar will appear.
- Type in your search criteria and hit enter.
- A global search in ServiceNow will begin. This is the highest level search you can perform, and your results will be comprised of all related records including Incidents, Knowledge Base articles, etc.
Connect Sidebar
The connect sidebar is not used much in OIT as we use Microsoft Teams as a communication platform, but the chat icon in the upper right-hand corner of the page will toggle a sidebar that is used for work conversations.
Help Sidebar
- Click on the question mark icon.
- A help sidebar with one option will open up.
- Clicking Search Documentation will redirect you to ServiceNow's documentation help will show you the related information regarding the page that you are in (not instance specific articles like knowledge base).
Settings
The final icon is the gear icon that toggles a settings popout. For a more in depth guide to settings
Preferences
You can change or customize your interface using preferences under your profile , take a look at the guide ServiceNow Settings.
Navigation
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Update Log
| Updated By | Date | Notes |
|---|---|---|
| Michael Anthony Waara | Approved by Chris Nelson. Available for OIT use. | |
| Michael Anthony Waara | Removed commentary and added screenshots for clarity. | |
| Jason Dulaney | Reviewed & Revisions Needed | |
| Michael Anthony Waara | Completed first draft. | |
| Michael Anthony Waara | Initial Creation. |