OIT's Use Of ServiceNow

Kian will present to the medical center (and subsequently other audiences) about OIT's use of ServiceNow. Provide a slide deck with an overview (focusing only on how we use the software internally).

Use a lot of screen shots, graphics and examples. The more we can "Show" them what our dashboards and interfaces look like in context, the better they will understand the reality of it's benefits

1. Service Catalog/Helpdesk
   1. Catalog of services offered by OIT
      
      
   2. Self-service incident request management for campus users
      
   3. Knowledgebase
      
      
      
      
2. OIT Operational Support
   1. Incident/Request break-fix ticket assignment and tracking
   2. 
   3. Problem management
   4. On-call scheduling
      
      
   5. Monitoring alert escalation and personnel dispatch
3. Projects
   1. Project intake
      
   2. Project and task assignments and tracking
      
   3. Project Financials
      1. Budgeting - approvals
      2. Project cost tracking / cost plans
         
   4. Status reporting
4. Portfolio management
   1. 1. 
5. FTE Resource management
6. Change Management
   1. Change request prioritization and processing
   2. Change control calendar
   3. Change communication and notifications
7. Purchase Order management / ePO / Purchase approval and routing
8. Contract management
   1. Software contract management and renewals
   2. Software audits
9. Purchasing approvals / ePO
   1. 
10. OIT Effort Reporting
    1. Effort time tracking on break-fix tickets, projects, and other time spent
    2. 
    3. Run/Grow/Transform effort tracking
    4. Data feeds annual budget call by helping estimate support labor costs
    5. 
11. Dashboards/reporting/analytics (performance)
    1. 
12. Disaster Recovery Inventory?
13. Inventory tracking / CMDB
    1. 
    2. 
14. Covid response