Versions Compared
| Version | Old Version 5 | New Version Current |
|---|---|---|
| Changes made by | ||
| Saved on |
Key
- This line was added.
- This line was removed.
- Formatting was changed.
GUIDE STATUS:
| Status | |
|---|---|
|
...
|
...
|
...
| State | Function |
|---|---|
| New |
...
| New incident. Needs to be |
...
| assigned to someone. |
| Active |
...
| Solutions for incidents are being worked on. | |
| Awaiting Problem | Waiting for problem to emerge internally. |
| Awaiting User Info | Waiting for caller to respond with |
...
| more information. | |
| Awaiting Evidence | Waiting for potential fix to be verified as proper solution. ⚠️ Not waiting for user, waiting for internal evidence. |
| Resolved | Issue has been resolved. Caller confirms fix. Solution found. |
...
| Closed | Caller agrees for incident to be closed. |
Update Log
| Updated By | Date | Notes |
|---|---|---|
| Alexander Braxton Awest | Approved and published. | |
| Alexander Braxton Awest | In review | |
| Alexander Braxton Awest | Initial Creation and first draft complete. |