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| Version | Old Version 10 | New Version Current |
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GUIDE STATUS:
| Status | ||||
|---|---|---|---|---|
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| State | Function |
|---|---|
| New | New incident. Needs to be assigned to someone. |
| Active | Solutions for incidents are being worked on. |
| Awaiting Problem | Waiting for problem to emerge internally. |
| Awaiting User Info | Waiting for caller to respond with more information. |
| Awaiting Evidence | Waiting for potential fix to be verified as proper solution. ⚠️ Not waiting for user, waiting for internal evidence. |
| Resolved | Issue has been resolved. Caller confirms fix. Solution found. |
| Closed | Caller agrees for incident to be closed. |
Update Log
| Updated By | Date | Notes |
|---|---|---|
| Alexander Braxton Awest | Approved and published. | |
| Alexander Braxton Awest | In review | |
| Alexander Braxton Awest | Initial Creation and first draft complete. |