Versions Compared

Version Old Version 1 New Version Current
Changes made by

Alexander Braxton Awest

Alexander Braxton Awest

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

...

GUIDE STATUS: 
Status
colour

...

Green
title

...

PUBLISHED
 

...


Urgency is the measure of business criticality of an Incident. The urgency reflects the time available to resolve the incident before the impact is felt by the business.  

 

LevelMeaningCondition

1

Service Unavailable

  • No viable workaround
  • Caller indicates “emergency”
  • High financial or reputation risk or implications

2

Service Degraded

  • Complex workaround
  • Medium financial or reputation risk or implications

3

Interferes with Work

  • Complex workaround
  • Intermittent
  • Workaround is disruptive or risky
  • Low financial or reputation risk or implications

4

Tasks More Difficult

  • Easy workaround
  • Failover in place
  • Not service disrupting (yet)

 

 

Update Log

Updated ByDateNotes
Alexander Braxton Awest  Approved and published.
Alexander Braxton Awest  In Review
Alexander Braxton Awest Initial Creation and first draft complete.