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⚠️Incidents can only be reopen if they are in the Resolved state. A resolved state turns into a Closed state 3 days after declaring Resolved. A closed state makes that ticket permanently closed with no possibility of reopening it.

1. Input into the filter navigator, "Resolved"
   
   
   
   
2. Search for the ticket you want to reopen using the "Go to" search.
   
   For a glossary on search options available, visit [ENTER PAGE URL HERE]
   
   
3. Open the ticket by clicking on it's number/ID
   
   
   
4. Change the state from Resolved to any state that represents the current situation.
   
   
   For guidance as to what state to use, visit Incident States