...
| State | Function |
|---|---|
| New | In database. Appropriate teams need to be informed. |
| Active | Development of fixes are underway. |
| Awaiting Problem | Waiting for problem to emerge internally. |
| Awaiting User Info | Waiting for caller to respond with appropriate info. |
| Awaiting Evidence | Waiting for potential fix to be verified as proper solution. |
| Resolved | Issue has been resolved. Solution found. |
⚠️ As of January 16th, 2018. Online documentation for Service-Now has moved on to a newer Incident Management State Model. For more information, please visit: Incident Management State Model