Page Comparison

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1. Service Catalog/Helpdesk
   1. Catalog of services offered by OIT
   2. Self-service incident request management for campus users
   3. Knowledgebase
   4. 
   5. 
2. OIT Operational Support
   1. Incident/Request break-fix ticket assignment and tracking
   2. 
   3. Problem management
   4. Oncall scheduling
   5. Monitoring alert escalation and personnel dispatch
3. Projects
   1. Project intake
   2. 
   3. Project and task assignments and tracking
   4. 
   5. Project Financials
      1. Budgeting - approvals
      2. Project cost tracking / cost plans
      3. 
   6. Status reporting
4. Portfolio management
   1. 1. 
5. FTE Resource management
6. Change Management
   1. Change request prioritization and processing
   2. Change control calendar
   3. Change communication and notifications
7. Purchase Order management / ePO / Purchase approval and routing
8. Contract management
   1. Software contract management and renewals
   2. Software audits
9. Purchasing approvals / ePO
   1. 
10. OIT Effort Reporting
    1. Effort time tracking on break-fix tickets, projects, and other time spent
    2. 
    3. Run/Grow/Transform effort tracking
    4. Data feeds annual budget call by helping estimate support labor costs
    5. 
11. Ideabox
12. Dashboards/reporting/analytics (performance)
    1. 
13. Disaster Recovery Inventory?
14. Inventory tracking / CMDB
    1. 
    2. 
15. Covid response