Page Comparison

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1. Service Catalog/Helpdesk
   1. Catalog of services offered by OIT
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   2. Self-service incident request management for campus users
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   3. Knowledgebase
      
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2. OIT Operational Support
   1. Incident/Request break-fix ticket assignment and tracking
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   3. Problem management
   4. Oncall schedulingOn-call scheduling
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   5. Monitoring alert escalation and personnel dispatch
3. Projects
   1. Project intake
      
   2. Project and task assignments and tracking
      
   3. Project Financials
      1. Budgeting - approvals
      2. Project cost tracking / cost plans
         
   4. Status reporting
4. Portfolio management
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5. FTE Resource management
6. Change Management
   1. Change request prioritization and processing
   2. Change control calendar
   3. Change communication and notifications
7. Purchase Order management / ePO / Purchase approval and routing
8. Contract management
   1. Software contract management and renewals
   2. Software audits
9. Purchasing approvals / ePO
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10. OIT Effort Reporting
    1. Effort time tracking on break-fix tickets, projects, and other time spent
    2. 
    3. Run/Grow/Transform effort tracking
    4. Data feeds annual budget call by helping estimate support labor costs
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11. Dashboards/reporting/analytics (performance)
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12. Disaster Recovery Inventory?
13. Inventory tracking / CMDB
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14. Covid response