Page Comparison

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1. Service Catalog/Helpdesk
   1. Catalog of services offered by OIT
      
      
   2. Self-service incident request management for campus users
      
   3. Knowledgebase
      
      
      
      
2. OIT Operational Support
   1. Incident/Request break-fix ticket assignment and tracking
   2. 
   3. Problem management
   4. On-call scheduling
      
      
   5. Monitoring alert escalation and personnel dispatch
3. Projects
   1. Project intake
      
   2. Project and task assignments and tracking
      
   3. Project Financials
      1. Budgeting - approvals
      2. Project cost tracking / cost plans
         
   4. Status reporting
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4. Portfolio management
   1. 1. 
5. FTE Resource management
6. Change Management
   1. Change request prioritization and processing
   2. Change control calendar
   3. Change communication and notifications
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7. Purchase Order management / ePO / Purchase approval and routing
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8. Contract management
   1. Software contract management and renewals
   2. Software audits
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9. Purchasing approvals / ePO
   1. 
10. OIT Effort Reporting
    1. Effort time tracking on break-fix tickets, projects, and other time spent
    2. 
    3. Run/Grow/Transform effort tracking
    4. Data feeds annual budget call by helping estimate support labor costs
    5. 
11. Dashboards/reporting/analytics (performance)
    1. 
12. Disaster Recovery Inventory? (Not in CMDB yet - Jason)
13. Inventory tracking / CMDB
    1. 
    2. 
14. Covid response