GUIDE STATUS:
| Status | ||||||
|---|---|---|---|---|---|---|
|
UPDATED: 10/16/2019 by Alexander Braxton Awest
| State | Function |
|---|---|
| New | In database. Appropriate teams need New incident. Needs to be informedassigned to someone. |
| Active | Development of fixes are underwaySolutions for incidents are being worked on. |
| Awaiting Problem | Waiting for problem to emerge internally. |
| Awaiting User Info | Waiting for caller to respond with appropriate infomore information. |
| Awaiting Evidence | Waiting for potential fix to be verified as proper solution. ⚠️ Not waiting for user, waiting for internal evidence. |
| Resolved | Issue has been resolved. Caller confirms fix. Solution found. |
...
| Closed | Caller agrees for incident to be closed. |