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GUIDE STATUS: 

Status
colourYellow
titleIN REVIEW
 

  1. Input into the filter navigator, "Open"
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  2.  Under Incident, Click on Open.
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  3. Open the incident ticket you wish to modify by clicking on it's number.
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  4. Under the incident's Notes, click on the pad lock next to Watch list.
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  5. Add the caller's email address into the Enter email address field. Click on the email icon to add the email to the watch list.Image Modified

    ⚠️ CAUTION: Additional comments will be visible to the caller from now on. Keep non-caller related comments within Work Notes.
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Update Log

Updated ByDateNotes
Alexander Braxton Awest  In review
Alexander Braxton Awest Initial Creation and first draft complete.