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Version | Old Version 6 | New Version 7 |
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GUIDE STATUS: Status colour Yellow title IN REVIEW
- Input into the filter navigator, "Open"
Image Modified - Under Incident, Click on Open.
Image Modified - Open the incident ticket you wish to modify by clicking on it's number.
Image Modified - Under the incident's Notes, click on the pad lock next to Watch list.
Image Modified - Add the caller's email address into the Enter email address field. Click on the email icon to add the email to the watch list.Image Modified
⚠️ CAUTION: Additional comments will be visible to the caller from now on. Keep non-caller related comments within Work Notes.
Image Modified
Update Log
Updated By | Date | Notes |
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Alexander Braxton Awest | In review | |
Alexander Braxton Awest | Initial Creation and first draft complete. |