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Overview

One helpful feature of the Contract Management application in ServiceNow is the ability to link Configuration Items (CIs) to a specific contract, or show which CIs are covered under a contract. For example, a contract for hardware maintenance could cover 20 different servers, and after linking them to the contract record, you can see the entire list of CIs that are covered from one place–the contract record. This is also extremely helpful in tracking expenses (i.e. how much each server is costing OIT in terms of maintenance) as well as knowing when certain CIs will no longer be serviced because of a contract cancellation or expiration. To specifically link a Cloud Configuration Item to a contract, please follow the Link a Contract to a Cloud Configuration Item guide.

Edit Configuration Items Covered Under a Contract

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