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Key

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References

  • PMO - OIT Project Management Office (currently Kian and Eric P)
  • PRT - OIT Project Review Team (currently Kian, Carmen, Marina, Shohreh)
  • ARB - OIT Architecture Review Board (currently Marina, Carmen, ?)
  • PM - Project Manager of the related project - generally an OIT team manager who works with the business unit co-responsible for the project
  • Stakeholder - Business unit manager co-responsible for the project

Project Approval Workflow Steps in ServiceNow

  1. Submit Project Proposal (PM or stakeholder)
    1. Project Manager or stakeholder submits a project proposal via the ServiceNow project intake form
    2. Submission triggers notification to the PMO (with approve/return/disapprove task?)
  2. Confirm Completeness (PMO)
    1. PMO member reviews project proposal for completeness
      1. Returns to submitter if revisions are needed 
      2. Disapproves if submitter agrees to cancel it
      3. Approves/advances to PRT when proposal is complete
        1. Approve triggers notification to the PRT (with approve/return/disapprove task?)
  3. Review/Approve Project Initiation (PRT)
    1. Project Review Team
  4. Optional - Architecture Review/Approval (ARB)
  5. Review/Approve Project Implementation (PRT)
  6. Review/Approve Project Go-Live (PRT)
  7. Close Project (PM)

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