Create a New Case

Overview

The first step to any contract tracing process is to create a case record in ServiceNow that serves as a central location to view the infected individual's information, as well as see their potentially exposed contacts and case tasks. Follow the guide below to enter case information in ServiceNow once a positive case has been reported. Note: If an individual already has an open case, you cannot create a new case record until the old record is closed.

Create a New Case

1. Enter 'Contact' in the filter navigator at the top left corner of the screen.
   
   
   
   
2. Click on the Create a New Case form under the Case Management module.
   
   
   
   
3. Enter the name of the reported person (infected individual) in the Reported Person field.
   
   
   
   
4. Click on the Date Reported calendar select icon and select the date that the case was reported on.
   
   
   
   
5. If the source for the report is known, select an option from the Reported Source dropdown.
   
   
   
   
   
6. If the reported person needs complete confidentiality, check the Confidential field. If this field is checked, the only people that can view the case record are the Case Manager and users included in the watch list.
   
   
   
   
7. Enter the person responsible for this case in the Case Manager field.
   
   
   

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