Contract Management

Overview

The Contract Management application provides OIT with a way to track, analyze, and maintain contracts like maintenance contracts, software licenses, leases, etc. All contracts follow a standard life-cycle and ServiceNow can automate the approval and contract life cycle processes. Use the guides listed below to manage and maintain contracts in ServiceNow. Start with the Contract Life Cycle guide for a bird's eye view on the contract management process in ServiceNow and details on how ServiceNow updates contracts based on field conditions.

Contract Guides

• Contract Life Cycle
• Create a New Contract
• Description Standards for Contracts
• Adjust a Contract
• Extend a Contract
• Renew a Contract
• Cancel a Contract
• Search for a Contract Record
• Edit Configuration Items Covered Under a Contract
• Edit Users Covered Under a Contract
• Edit Assets Covered Under a Contract
• Edit the Terms and Conditions of a Contract
• Approve or Reject a Contract Approval Request
• Link a Contract to a Cloud Configuration Item
• Track Multi-Year Contracts in ServiceNow via Expense Lines
• Using the Contract Audit Report for Cloud Contracts
• Contract Fields
• Contract States
• Contract Substates
• Contract Models
• Electronic Purchase Orders (EPOs)
  • Submit an Electronic Purchase Order (EPO)
  • Approve or Reject an Electronic Purchase Order (EPO)
• Create a Rate Card
• Rate Card Fields
• Expense Line Fields
• Create an Expense Line
• Submit a Request to Create a New Vendor
• Contract Management Overview Module
• Verify the Contract Administrator for Notification
• View Contract Expense Lines

Revision History