Create a Knowledge Base Article

GUIDE STATUS: IN REVIEW 

1. Follow the guide Navigate to the Knowledge Base to navigate to the Knowledge Base homescreen.
2. Click the Create Content button at the top right of the content frame.
   
   
   
   
3. Select a value for the Knowledge Base reference field. The most common Knowledge Base to use is called Knowledge.
   
   
   
   
4. If you would like to restrict the roles that have access to your article, click the Edit icon for the Roles field.
   
   
   
   
5. Select roles from the left bucket, and click the right arrow to add the roles to your article.
   
   
   
   
6. Select roles on the right, and click the left arrow to remove the roles from your article.
   
   
   
   
7. Click Done when finished editing roles.
   
   
   
   
8. Enter the title of your article in the Short Description field. This is what will be displayed when users search for articles.
   
   
   
   
9. Use the Article body field to write your article. The Article body field has a text editor built-in with options for HTML editing, text formatting, media embedding, etc.
   
   
   
   
10. Click the Submit button once you're finished writing your article to submit it to the Knowledge Base.