GUIDE STATUS: PUBLISHED

Overview

Incidents are general questions and/or break/fix situations (e.g. a customer calls and reports a service is not behaving as expected). Incidents can be opened internally by staff or by customers that communicate a question or problem through the OIT help desk. The guides below detail some of the functions of incidents, as well as how to perform common actions such as creating a new incident, updating an incident's status, reassigning an incident, etc.

Guides

Update Log

Updated By	Date	Notes
Michael Anthony Waara	20 Mar 2020	Approved by Chris Nelson. Available for OIT use.
Michael Anthony Waara	10 Mar 2020	First draft complete. Pending review.

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