Enterprise Console may report that affected computers differ from policy. Chances are the Task Scheduler on the local system is having problems. Below are a number of techniques to address problems with the Task Scheduler and troubleshoot Scheduled Tasks:

Does the local system show a scheduled scan in the Sophos Endpoint and Security Control software on the local system?
- Yes -- Good.
- No -- OK. Let's look at the next level
Does the local system show a scheduled task in the Task Scheduler that matches the scan policy on the Enterprise Console?
- No -- Then, you'd do best to reinstall the client software on the local system, or check the permissions of the installer to create a new task in the Task Scheduler
Does the scheduled task in the Task Scheduler show that it's ever run successfully?
- No -- There is a problem with the Task Scheduler; see the next item for tips
- Yes -- The Task Scheduler seems to be working fine; I would reinstall the client software
Can the Task Scheduler run any task?
- No -- Check to be sure the Task Scheduler Service is running
- No -- Try to create a task, like launching NOTEPAD.EXE at a specified time to see if you can get it to run
- No -- Look for a "hidden" or visible task called User_Feed_Synchronization. If you can locate it, delete it and rerun a scheduled task to see if it will work

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