Duo Support Desk Inquiry

Introduction

For application owners and administrators to be able to know which of their users haven't enrolled with Duo tokens for planning purposes.

Requirements

Must be an authorized member of the "Duo Support Desk Inquiry" role in /wiki/spaces/IAMDOCS/pages/9372131, and requires Duo authentication to access.

Usage

Login to Duo Support Desk at https://applications.oit.uci.edu/DuoSupportDesk/, and if you are a member of the proper KSAMS role a new "Inquiry" tab should be displayed, that will allow you access to the following reports:

User Enrollment Report

Enter a list of usernames (UCInetIDs) to query enrollment status.

Filter Results: Show All

This will report detailed enrollment status for each username entered and some overall statistics.

This includes Duo Enrollment status, last time they logged in, their opt-in status to WebAuth and O365, which kinds of tokens they have enrolled (software and/or hardware), whether they have generated emergency backup codes, and overall statistics showing percentage of the queried users using each.

Filter Results: Show Not Enrolled Only

This will report usernames that aren't enrolled in Duo without any detail.

This simply lists the usernames entered that aren't currently enrolled in Duo.