GUIDE STATUS: DRAFT
LAST UPDATED: 10/9/2019 by Alexander Braxton Awest
- Input into the filter navigator, "Create New"
- Under Incident, Click on Create New
GLOSSARY FOR ALL FIELDS:
| Term | Function |
|---|---|
| Caller | Person experiencing issue |
| Category | Source of issue |
| Subcategory | More specifically designed origin of issue |
| Configuration Item | Most specific issue origin |
| Impact | The number of people affected as it relates specifically to this issue. ⚠️ Do not assume the impact of the incident upon creation. Report it exactly how the caller describes it. For more details please view: Impact Levels |
| Urgency | |
| Priority | |
| Short Description | |
| Number | |
| Opened | |
| Opened By | |
| Contact Type | |
| Assignment Group | |
| Assigned to | |
| State | |
| Short Description |