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Overview
Incidents are general questions and/or break/fix situations (e.g. a customer calls and reports a service is not behaving as expected). Incidents can be opened internally by staff or by customers that communicate a question or problem through the OIT help desk. The guides below detail some of the functions of incidents, as well as how to perform common actions such as creating a new incident, updating an incident's status, reassigning an incident, etc.
Guides
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Update Log
| Updated By | Date | Notes | ||||
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| Michael Anthony Waara | Reformatting. | Alexander Braxton Awest | Initial Creation and first draft complete | Approved by Chris Nelson. Available for OIT use. | ||
| Michael Anthony Waara | First draft complete. Pending review. |