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Overview

Quick Start Guides

Glossaries

Incidents are general questions and/or break/fix situations (e.g. a customer calls and reports a service is not behaving as expected). Incidents can be opened internally by staff or by customers that communicate a question or problem through the OIT help desk. The guides below detail some of the functions of incidents, as well as how to perform common actions such as creating a new incident, updating an incident's status, reassigning an incident, etc.

Guides