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⚠️ OIT strongly advises against reopening tickets for when a solution was found and the problem was (temporarily) solved. Opening new tickets for a recurring issue creates priority. Priority in the sense that an issue keeps reoccurring despite "fixes", and needs to have more resources to find a proper solution.
⚠️⚠️ Incidents can only be reopen if they are in the Resolved state. A resolved state turns into a Closed state 3 days after declaring Resolved. A closed state makes that ticket permanently closed with no possibility of reopening it.
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