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GUIDE STATUS: 
Status
colourYellow
titleIN REVIEW
 
LAST UPDATED: 10/31/2019 by Alexander Braxton Awest
Urgency is the measure of business criticality of an Incident. The urgency reflects the time available to resolve the incident before the impact is felt by the business.  

 

LevelMeaningCondition

1

Service Unavailable

  • No viable workaround
  • Caller indicates “emergency”
  • High financial or reputation risk or implications

2

Service Degraded

  • Complex workaround
  • Medium financial or reputation risk or implications

3

Interferes with Work

  • Complex workaround
  • Intermittent
  • Workaround is disruptive or risky
  • Low financial or reputation risk or implications

4

Tasks More Difficult

  • Easy workaround
  • Failover in place
  • Not service disrupting (yet)

 

 

Update Log

Updated ByDateNotes
Alexander Braxton Awest  In Review
Alexander Braxton Awest Initial Creation and first draft complete.