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- Multiple users are affected
- There is no workaround for the issue
- Caller has an immediate deadline or sensitive task
- Caller is giving a presentation and having problems
- Virus or security related issue
High - within 4 hours
Problem significantly impacts a client's ability to
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work.We recommend high-priority requests be phoned into the Help Desk for quickest service.
Examples of High priority tickets:
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Medium - within 1 business day
There is a workaround to the problem or client can work on other
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tasks.Medium-priority requests may be phoned into the Help Desk or submitted by email to oit@uci.edu.
Examples of Medium priority tickets:
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Low - within 2 business days
The problem does not represent an immediate disruption to
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business.Lower-priority requests may be phoned into the Help Desk or submitted by email to oit@uci.edu.
Examples of Lower priority tickets:
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