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In order for desktop support to serve our customers better, we prioritize our help tickets.
We have 4 categories and depending on what your ticket request is, an appropriate priority is assigned to your request.
Below is the lit list of priority levels and how we designate them internally.
The timeframes defined below are our stated goals to provide adequate service. These are estimated goals and not service guarantees.
Please note the wait times times go into affect once the ticket is generated, and you receive an automated e-mail from our ticketing system.
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