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- Data Browser -> Classification -> Classifications (opens hierarchy editor)
- Expand Request Class
- Expand General Repairs and Renovations
- Click on Corrective Work
- Click New (Top of Hierarchy window)
- Click Request Class
- Fill in the fields as shown in the above picture
- Name
- Service Class
- Contact Center Request Type
- Select Service Plan tab
- Fill in the fields
- Service Plan Name: UCI - Fire Extinguisher - Corrective Maintenance - Create Facilities Project - Create Single Work Task - Auto-Assign to Service Provider
- Fill in the fields
- Select Duplicate Search tab
- Fill in the fields
- Duplicate Handling: No Duplicate Search
- Fill in the fields
- Click Create
- (OPTIONAL) Repeat Request Class addition steps for sub-request classes. Do not attach service plan Service Plan for sub-request class groupings like 'Corrective Work'