Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. Data Browser -> Classification -> Classifications (opens hierarchy editor)
  2. Expand Request Class
  3. Expand General Repairs and Renovations
  4. Click on Corrective Work
  5. Click New (Top of Hierarchy window)
  6. Click Request Class

  Image Modified

  1. Fill in the fields as shown in the above picture
    1. Name
    2. Service Class
    3. Contact Center Request Type
  2. Select Service Plan tab
    1. Fill in the fields
      1. Service Plan Name: UCI - Fire Extinguisher - Corrective Maintenance - Create Facilities Project - Create Single Work Task - Auto-Assign to Service Provider
  3. Select Duplicate Search tab
    1. Fill in the fields
      1. Duplicate Handling: No Duplicate Search 
  4. Click Create
  5. (OPTIONAL) Repeat Request Class addition steps for sub-request classes. Do not attach service plan Service Plan for sub-request class groupings like 'Corrective Work'