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Please open the Service Agreement. Check that the fixed Service is setup. You should see a fixed service charge on the Fixed Services tab section "Fixed Cost Services". Check the expiration date on the Service Agreement. If the blanket has expired was the service setup as a One time Charge? Does the service have a status of "Ready for Upload". Check the debit and credit FAU. Are they different?
- Not seeing my charges on the review file -
The review file combines the charges on a job/fau and shows you that consolidated figure. It does not show individual charges. Check by job number and then total the charges.