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- Examples of High priority tickets:
- Re
- User's computer is down but there is a workaround pc for them to use.
- Local Printer or other hardware is down (keyboard, monitor, etc)
- Software or application issue that affects ability to work
Medium - There is a workaround to the problem - 1 business day
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Examples of Low priority tickets:
- Software installs that are not urgent Printer installs that are not urgentNew Computer setups
- Non urgent software requests
- Non urgent computer orders