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One of the most fragile parts of the Sophos Enterprise Console is the Sophos Update Manager (SUM).  We've had to work with Sophos about 6 times in the past 4 months to get the SUM working correctly.  More often than not, the updates are still occurring to the local systems.  It's just they aren't registering in the Management service for some reason.  The following are the approaches provided by Sophos Technical Support to try to clear up problesm problems with the SUM:

...

.  A 2nd level technician did not suggest approach #3, as deleting entire applications was too intrusive:

1. Modify a Setting in the Register of the Enterprise Console
   1. Remote to Sophos0 and login
   2. Close the Enterprise Console
   3. Open the registry and navigate tot he following location: HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\UpdateManager\Security
      1. Delete the following key and its data: LogonKey
   4. Open the Console and select the "Update Managers" tab
   5. <Right Click> the primary SUM and select "Comply with Configuration"
   6. <Right Click> the primary SUM and select "Update Now"
   7. Monitor the console for 20 minutes for the software to finish reporting its status.  During this time, you should notice:
      1. Download Status -- Change to Downloading Binaries
      2. Configuration Column -- It may turn to Does Not Match
      3. After 20 minutes, the time / date stamps in the Last Updated and Download Status columns should update to the current date / time.  If nothing changes, move on to #2.
2. Stop/Start Services and Delete the Envelopes Folder
   1. Stop the following services in this order
      1. Sophos Certification Manager Service
      2. Sophos Message Router Service
   2. Delete the Envelopes folder located at this path in Windows Explorer: C:\ProgramData\Sophos\Remote Management System\3\Router
   3. Start/Restart the following services in the following order:
      1. Sophos Message Router Service
      2. Sophos Certification Manager Service
      3. Sophos Management Service
      4. Sophos Update Manager Service
      5. Sophos Agent Service
   4. Open the Enterprise Console and select the "Update Managers" tab
   5. <Right Click> the primary SUM and select "Comply with Configuration"
   6. <Right Click> the primary SUM and select "Update Now"
   7. Monitor the Enterprise Console console for 20 minutes for the client software to finish reporting its status -- .  During this time, you should see the notice:
      1. Download Status
      change
      1. -- Change to Downloading Binaries
      and the Configuration column
      2. Configuration Column -- It may turn to Does Not Match
      . 
      2. After 20 minutes, the time
      and
      1. / date stamps in the Last Updated and Download Status columns should update to the current
      day and
      1. date / time.
       
      1.   If nothing changes, move on to #3.
3. Uninstall the SUM and Remote Services Manager and reinstall -- Not recommended by level 2 techs, but is being used by level 1 support.