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Section
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titleRequesting Access
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titleGetting Help
  • To report a problem, please call the OIT Helpdesk at x4-2222 or email oit@uci.edu
  • To request a new report or to change a report, or to request new data, email oit@uci.edu and include a description of what you need, why you need it, and when you need the service by. 
  • To request Cognos Report Training  contact Larry Coon at (lcoon@uci.edu).
  • To request training on data contact Valerie Jones at (vjones@uci.edu)
  • Cognos Service Level Agreement

  

 

 

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titleGeneral Availability

Hours of operation: Decision Support is generally available 24x7, except for emergencies and the following scheduled maintenance windows:

  • Mondays 6:30 PM to 8:30 PM
  • Saturdays 2:00 AM to 4:00 AM

Decision Support may also be unavailable for individual subject areas due to maintenance related to those specific areas. Please contact the OIT Helpdesk at x4-2222 for further information.

  

 

 

 

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