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Obtaining a Duo Security Token

To become a Duo mutli-factor authentication user (either hardware or software):

1. All communications, including the Duo token activation email, will be via your ucinetid@uci.edu email address - please do not ask us to sent the token activation email to some other address.  If the delivery point associated with your UCInetID does not point to an email address you normally read, please change the delivery point by going to http://www.oit.uci.edu/email-calendar/deliverypoint/ before you request your Duo token. The delivery point defaults to UCI mail servers so employees of vendors will need to make this change unless they plan on using UCI's mail servers.
2. Complete, agree to, and submit the UC Irvine Duo Security Token Agreement Form including explaining what the token will initially be used for.
3. A Duo Security token is then assigned to the user. Token assignment of hardware or software is done based on availability.  Additional charges may apply for hardware token.

Enrollment is open to all Employee and Guest type UCInet affiliations.  You will need to choose between using a Software Token or Hardware Token.  The Software Token is a free app that you install on your phone/tablet, the preferred method if you have a supported mobile device (Android, iOS, BlackBerry, Windows Phone).  The hardware token is a small physical device to carry with you on a keychain, contact your local computer support to purchase hardware tokens through OIT.  Some pro's and con's of each below:

Initial Token Setup Instructions

Software Token Setup

1. OIT Security will send you email with two steps.  It is best to open that email on the device you want to configure to use Duo.
2. STEP 1: The first links are to download the Duo Mobile application based on the device platform you specified (i.e. Apple AppStore for iOS, Google Play for Android, etc).
STEP 2: Once the Duo Mobile application is installed on your mobile device, the second link is to activate the Duo Mobile app specific to your user and device account or to scan a QR Code if reading email from computerWith your compatible mobile device in hand, on a computer go to https://applications.oit.uci.edu/DuoSupportDesk/enrollment.htm
3. Read the policy agreement and under Software Token click on "New Software Token Registration"
4. Follow the steps to enter information, download the compatible app, and finally register your phone or tablet with your account.
5. You can then test it by going to the Duo-protected test webpage below.

Hardware Token Setup

1. Hardware tokens will need to be picked up from the OIT Security group located on 6th floor Science Library.
2. Once the hardware token is issued to you, it should be configured and ready to go.  You'll need to contact your local computer support to obtain a hardware token that they can purchase through OIT ($20/each + tax/shipping, in batch increments of 5).  If you work in OIT, have your supervisor contact the security team to get one.
3. With your hardware token in hand, on a computer go to https://applications.oit.uci.edu/DuoSupportDesk/enrollment.htm
4. Read the policy agreement and under Hardware Token enter the serial number from the back of the token in the Serial # field and click the Register button.
5. You can then test it by going to the Duo-protected test webpage below.
6. Note: The hardware token has a button on it that displays the token code when it is pressed.  If the button is pressed too many times without the token code being used to log in, the token will get out of sync and you won't be able to log in until it is resynced.   Having the token in your pocket or backpack with keys or other objects that could press on the button will cause this to happen.  Contact the OIT Help Desk to get the token resynced.

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I got a new phone, what do I do?

If you get a new phone, you still have the old phone, you can go to https://applications.oit.uci.edu/DuoSupportDesk/enrollment.htm and click on the manage software tokens link to add the new phone and delete the old one.  Otherwise contact the OIT Help Desk and request a token for your new phone  Include what kind of new phone you have in the request (Android, Apple, etc).  The token for your old phone will be removed and a new token issued for your new phone.  Follow ask them to delete your old phone, then you can go to the enrollment page and register the new phone by following the "Software Token Setup" steps above to set up your new phone.

General Usage Information

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