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Q: I use Firefox. When I open a report, all I see is a grey screen. How can I view the report?
A: Due to a bug in Firefox, you will need to download the report from EDL as a PDF.
| Steps | Instructions | |
|---|---|---|
| 1 | If you want to first verify the report you're looking at, click on the Format icon (white paper icon with black arrows on it) to see it in the old format (HTML). |  |
| 2 | A window will pop up, and PDF (or Image) is selected by default. Select HTML instead and then select the Refresh icon (with the green arrows). |  |
| 3 | You'll now see the report in the old HTML format. |  |
| 4 | Now, select the Download Pages icon (which is a white "paper" icon with a blue arrow pointing to the right). |  |
| 5 | If you wish to save just the single departmental report you are currently looking at:
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| 6 | If you wish to save all the departmental reports for this month into one big file: In the pop-up window, specify All Pages, format PDF, uncheck the Compress PDF checkbox and then click the Download pages icon. | |
| 7 | You will see a dialog box. Select Save File and then OK. The file will appear in your Downloads folder. |  |
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Q: I'm clicking a report but the window doesn't open.
A: If the report windows doesn't open, then it's likely that your browser is blocking pop-ups. Please partner with your local IT support (or the OIT Help Desk at x42222) for help with unblocking pop-ups.
Q: I work at the Medical Center and I see a grey screen while using IE 11.
A: This is due to a HS Group Policy restriction that disables the Adobe PDF ActiveX add-on in IE. The Adobe The Adobe PDF ActiveX add-on must also be enabled for the reports to work. Please partner with your local HS IT for assistance.
Q: I work at the Medical Center and am unable to download the PDFs.
A: This is due to a HS Group Policy restriction that disables IE11 from downloading files. For EDL to work, the HS IT Team has implemented a virtualized instance of IE8 (via VMWare Thinapp) to support EDL. Please partner with your local HS IT for assistance.