...
- Who is able to receive a LastPass Enterprise account?
- Anyone that is affiliated with UCI and has a UCINetID@uci.edu e-mail address.
- What should the LastPass Enterprise Account be used for?
- The account should be used to store information related to UC Irvine. When someone leaves the university, the individual will no longer be able to access their Enterprise account.
- What if I already have a LastPass account?
- If you have a Free or Premium LastPass account under a different e-mail address and not your UCINetID@uci.edu address, you can link your personal account to your Enterprise account. The two accounts will remain separate but you will be able to go back and forth between the two vaults. UC Irvine has no access to any information for personal vaults. If someone leaves the university, they won't be able to access the Enterprise account but they'll keep their personal one.
- Can administrators see my information?
- Administrators are not able to see any usernames, passwords, or secure notes. In order for LastPass Enterprise to be administered, there are a select few administrators who are able to see sites visited and login attempts. Apart from these people, no one else has any access to information for other accounts.
- How can I reset my master password?
- If you forget your master password, the Account Recovery feature is available. You will need to have logged in at least once using the LastPass browser toolbar plugin. The OIT Help Desk may be able to assist in resetting the master password. However, you would need to have installed and logged into the LastPass browser toolbar plugin as well for them to help. If you submit a ticket, enter in LastPass Enterprise for the Configuration Item.
- What can I do if the Account Recovery Option isn't working?
- You will need to delete your account and be provisioned with a new account. Please visit https://lastpass.com/delete_account.php and follow the prompts to do so.
- How can I share passwords?
- There is the option to share passwords in the console. Shared folders can also be created where users can share passwords between each other.
- Do I or my department have to pay to use LastPass Enterprise?
- Neither you nor your department needs to pay for using this service.
- Is there a mobile version?
- Yes the apps can be found here for Android: LastPass Password Manager and Apple: LastPass Password Manager.