Configuration Items (CI) are services, components, or other assets that need to be managed in order to deliver an IT service. They are the basic units of the configuration management system and represent the specific services provided by OIT. Examples of CIs include documents, software, hardware, and services such as consulting and technical support. Regardless of form, composition, or complexity, the lifecycle of a CI is documented and controlled. CIs are classified into several configuration groups, each of which has a specific lifecycle. The configuration group lifecycle describes each phase of a CIs life from requirements definition and acquisition through deployment and maintenance to retirement and disposition of the CI. Configuration GroupsThe following are the configuration groups used by OIT for organizing CIs in the Configuration Management Database (CMDB): |