...
| Application Software | Business Service |
|---|---|
| ServiceNow | ITSM Services |
| Cognos | Business Intelligence |
| Xerox DocuShare | Electronic Document Management |
In everyday use, the application software name is commonly used to refer to both the application and the service. Naming both an application software CI and a business service CI "ServiceNow," even though they are in different configuration classes, would lead leads to confusion when referring to one or the other.
...